Refund Policy

Rebel Aromas Ltd Refund Policy

If you are a customer living in the United Kingdom or the European Union you have the right to cancel your contract to purchase goods from us within 30 days without giving notice. The cancellation period:

• Will end 30 days from when you receive, or someone you nominate receives, the goods when you purchased good(s) in one order that are all delivered together;
  
• Will end 30 days from when you receive, or someone you nominate receives, the last good when you purchased goods in one order that are delivered separately; or
  
• Will end 30 days from when you receive, or someone you nominate receives, the first good when you purchased goods that will be regularly delivered during a defined period of time.
  

To exercise your right to cancel you must inform us of your decision to cancel within the cancellation period. To cancel, contact us by email at abi@rebelaromas.co.uk or by post at Unit 4c Towngate Business Centre, Lester Rd, M380PT. 

Effects of Cancellation
If you cancel your contract with us and goods have already been sent to you, then you must return the goods to us as soon as possible after informing us of your decision to cancel. You will be responsible for the cost of returning the goods. We will not be responsible for any damage or loss to the goods that occurs before they are returned to us, including while the goods are in transit.

If you cancel your contract with us, we will reimburse to you all payments we received from you under the contract, including the costs of delivery, except for any supplementary delivery charges resulting from your choice of a delivery type other than the least expensive type of standard delivery that we offer. Please note that we are permitted by law to reduce your reimbursement to reflect any reduction in the value of the goods that was caused by handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

We will provide the reimbursement without undue delay and no later than the earlier of 30 days after we receive back from you any goods supplied or 30 days after you provide proof that you have returned the goods. If no goods were supplied, then we will provide the reimbursement no later than 30 days after the day we were informed of your decision to cancel.

We will make the reimbursement using the same form of payment as you used for the initial purchase unless you have expressly agreed otherwise. You will not incur any fees because of the reimbursement.

This right to cancel and to reimbursement is not affected by any return or refund policy we may have.

Returns
Returns can be made by mail. To return a good by mail, follow the following procedure: Pack the goods you would like to return, and ship the items to Unit 4c Towngate Business Park, Lester Road, M38 0PT. You must pay the necessary postage costs.