Customer Helpful FAQs Hub
We take on-board any questions you have regarding your perfumes and aftershaves. Our goal is to provide you with the best fragrances and a 100% satisfactory customer service.
Contact our friendly UK team with any further questions: info@rebelaromas.co.uk
Perfume Helpful Questions
What types of perfumes do you offer?
Rebel Aromas’ collection exclusively features Eau de Parfum (EDP) fragrances, distinguished by a minimum of 20% fragrance concentrate, ensuring a rich and long-lasting scent.
Can you guarantee your perfumes are exact matches to the original brands?
Our fragrances smell almost exact. But, while our fragrances strive to mimic the originals closely, achieving a 100% match is unattainable due to the natural variance in raw material crops, which even affects the scents of the original brands. You won't find a more similar perfume than Rebel Aromas.
Why are your perfumes more affordable compared to mainstream brands?
By eliminating excessive spending on advertising and elaborate packaging, we're able to offer our premium-quality fragrances at significantly reduced prices, directly benefiting our customers.
Do your perfumes offer long-lasting fragrance?
Absolutely, you have our guarantee! As all our offerings are Eau de Parfum, they possess a high concentration of fragrance oils, ensuring not only a potent aroma but also enhanced longevity, often surpassing that of conventional high-street brands.
What are "inspired by" perfumes?
"Inspired by" perfumes are our unique creations that draw inspiration from renowned brand fragrances, crafted using high-quality ingredients and adhering to the same rigorous manufacturing standards, offering a tribute to the essences of well-known scents.
How should I store my fragrances?
To preserve the integrity of your fragrance, store it away from direct sunlight and extremes of temperature, as such conditions can compromise the quality of the product.
Is it safe to apply your perfumes to clothing?
While our fragrances are designed for lasting scent, due to their high oil content, they may stain fabrics. We advise using caution when spraying on clothes, as with any perfume, and doing so at your own risk.
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. Orders are automated and we are unable to edit.
We hope to have a cancellation window one day in the future.
Get in touch
Have questions about your order, or a general enquiry?
